HelloFAO Privacy Policy

HelloFAO (“we,” “our,” “us”) is committed to protecting the privacy of students, parents, and other individuals who engage with our campaigns and services. This Privacy Policy explains how we collect, use, and safeguard your personal information when you provide it to us digitally.

1. Information We Collect

Through our digital campaigns, forms, and communication channels, we may collect the following information:

Full name
Email address
Phone number
Country of residence
Academic interests and background (as voluntarily provided)

We only collect information that you voluntarily share with us for the purpose of receiving admissions consulting support or related services.

2. How We Use Your Information

The information you provide may be used for the following purposes:

To respond to your inquiries and consultation requests
To schedule meetings and provide admissions guidance
To send updates about HelloFAO services, events, and resources
To improve our campaigns and communication strategies

We will not sell, rent, or trade your personal information to third parties.

3. Data Storage and Security

Your information is stored in secure, access-controlled systems.
We implement technical and organizational safeguards to protect your information from unauthorized access, alteration, or disclosure.
Only authorized HelloFAO staff and advisors have access to your personal data.

4. Sharing of Information

We may share your information only in the following circumstances:

With Former Admissions Officers (FAOs) or advisors assigned to you for mentorship purposes
With service providers who help us manage digital campaigns (e.g., email platforms), under strict confidentiality agreements
When required by law or regulation

5. Your Rights

Depending on your country of residence, you may have rights under applicable data protection laws, including:

The right to access, correct, or delete your personal data
The right to withdraw consent at any time
The right to request that we stop sending you marketing communications

To exercise your rights, please contact us at hello@hellofao.com.

6. Data Retention

We retain your personal information only for as long as it is necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Afterward, your information will be securely deleted or anonymized.

7. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updated versions will be posted on our website with the “Effective Date” clearly indicated.